Our Policies

Privacy

Lighting Loft values its customers and respects their privacy. This statement provides information about the personal information that Lighting Loft’s online catalog and ecommerce system collects, and the ways in which Lighting Loft uses that information.

Personal information collection

Lighting Loft may collect and use the following kinds of personal information:

  • information about your use of this website
  • information that you provide for the purpose of registering with the website
  • information about transactions carried out over this website
  • information that you provide for the purpose of subscribing to the website services and any other information that you send to Lighting Loft.

Using personal information

Lighting Loft may use your personal information to:

  • administer this website
  • personalize the website for you
  • enable your access to and use of the website
  • send you the products that you purchase
  • supply the services that you purchase
  • send you statements and invoices
  • collect your payments
  • send you marketing communications

Where Lighting Loft discloses your personal information to its agents or sub-contractors for these purposes, the agents or sub-contractors are obligated to use that personal information in accordance with the terms of this privacy statement. In addition to the disclosures above, Lighting Loft may disclose your personal information to the extent that it is required to do so by law, in connection with any legal proceedings and in order to establish, exercise or defend its legal rights.

Securing your data
Lighting Loft will take reasonable technical precautions to prevent the loss, misuse or alteration of your personal information. Lighting Loft will store the personal information you provide on its secure servers. Information relating to electronic transactions entered into via this website will be protected by encryption technology.

Updating this statement
Lighting Loft may update this privacy policy by posting a new version on this website. Please check this page from time to time and stay familiar with any changes.

Other Websites
This website contains links to other websites. Lighting Loft is not responsible for the privacy policies or practices of any third party.

Contact Us
If you have any questions about this privacy policy or our treatment of your personal information, please call us or write to:

Lighting Loft
777 Miami Circle NE
Atlanta, GA 30324
Phone: (404) 254-3286

Shipping

Truck Freight - Large & Oversized Items

Items shipped via truck are delivered to curbside or driveway only. Most carriers will contact you to schedule a delivery time, which is usually a 2-4 hour window during business hours. It’s the customer's responsibility to provide an accurate phone number at the delivery address. At the time of delivery, please inspect the condition of the shipment and sign the delivery receipt. Be sure to note on the receipt ANY and ALL visible damage to the packaging of your item(s). Noting the condition of the delivery is the responsibility of the customer - not the driver.

If the carrier is unable to contact the customer after making reasonable attempts to do so, the customer will be responsible for any storage fees or freight charges back to the shipper. See Return Policy section for details.

In-store Pickup
You may choose to pick up at our store an item that was purchased online. We will contact you when your product is ready for pick up. Orders that are arranged to be picked up will be charged in full at the time the merchandise arrives in our showroom - not when it’s picked up.

Shipping Lead Times
Lighting Loft strives to provide its customers the most accurate information on product availability, using tools and resources provided by the manufacturers we represent. Lead times posted on individual product pages are estimates only. These times are estimated based on the assumption that the item in question is currently in stock, and based on the usual time it takes to process and ship a typical order. If your purchase is urgent, we suggest you contact a store associate at (404) 254-3286 to arrange for expedited shipping services. Lighting Loft is not responsible for costs associated with shipment delays.

Shipping Cost

Lighting Loft offers free ground shipping on most retail web lighting orders over $100 (before sales tax) shipped within the continental U.S. Shipping to Alaska, Hawaii and internationally are available for an additional fee. Next Day Delivery is also available for an additional charge -- the amount will be added to your order as you proceed to checkout, and will be determined by the state your order will ship to.

Sorry, free shipping does not apply to sale items, clearance items, mirrors, oversized items or furniture.

Sales Tax

If you are located in the state of Georgia and do not have a resale tax ID number, then you will be charged sales tax on your purchase. If you are located outside of the state of Georgia, no sales tax will be charged, subject to change and under legislative review.

Returns

At Lighting Loft, your satisfaction is our number one goal and we strive to provide an enjoyable shopping experience. If you receive a product you don't like for any reason, our customer service staff will guide you through our easy return policy.

Customers who place orders online accept responsibility for ensuring that their measurements and specifications are accurate. However, if your product has arrived damaged or is defective, please refer to "Damaged & Defective Goods Policy" below.

Process

1. To begin the return process, please call online sales at (404) 254-3286. We will email you a Return Goods Authorization number (RGA #) to return your product, along with return instructions.

2. Ship the item to the address listed on the return authorization, paying close attention to the following instructions:

  • Packaging: Re-pack product for return in original box with original packaging materials.
  • Use the return label provided and write the RGA# as instructed by our staff. Do not write on the box. Improper labeling may result in the denial of return.
  • Ship & Insure: Ship the item and insure it using a carrier that provides a tracking number AND a signed delivery confirmation. Please do not ship via USPS because they do not provide these guarantees.
  • Tracking Number: Retain your tracking number and email it to us so we can check on the progress of your return. If you have not received a credit within 14 days from the date of delivery to our warehouse, please contact us and let us know so we may expedite it for you.
  • Please return your item within 7 days from the date we receive return approval from the manufacturer. After 7 days, the Return Authorization will expire and no replacements or refunds will be given. In the event that a return becomes damaged while in the care of the carrier on its way back to us, we will inform you that the item was received damaged and will hold the product for up to 15 days. It is the customer's responsibility to file a claim with the shipping carrier and instruct us how to proceed with the damaged product. If we have not received notification or response from the customer within 14 days, the item will be donated or destroyed.


3. Refunds: Once the returned item has been received, inspected and confirmed to be free of damage, the refund credit process will begin. Customers will be refunded the purchase price minus a restocking fee and freight charges, via the same method in which the item was purchased, or via check. Refunds via check are typically issued within 14 business days of final approval.

Items returned without the proper RGA#, or sent to the wrong address are subject to either a 50% restocking fee or complete forfeiture of your refund. If credit is granted, it will be in the form of an in-store credit. Please read your return instructions carefully to avoid delays and unnecessary expenses.

Please do not request a charge back from your credit card company during the return process. Due to the time it takes to resolve charge back disputes, it is usually better to wait for the return process to run its course. If a charge back has been submitted, we will not be able to credit you for your return until the charge back mediation process has been completed. This process can take up to 180 days.

Items not eligible for returns/credit include:

  • Special purchases, including: clearance items, inventory sale items, etc.
  • Any item that has been assembled, installed (including cut or clipped wires), modified or used in any way.
  • Any item that is not in resale condition.
  • Any item not accompanied by a Return Goods Authorization Number (RGA#)
  • Any item that is not in the original box with sufficient packaging materials.
  • Large orders: (Orders containing 6 or more of a single item or orders with an invoice total greater than $1,000). When ordering large quantities, we suggest ordering a sample for evaluation.
  • Light bulbs, parts, and shades.
  • Any item not purchased from Lighting Loft.
  • Shipping & handling charges

Warranties

All products sold by Lighting Loft are covered by the original manufacturer's warranty.

Damaged or Defective Goods

We understand that a product may get damaged in transit or, on occasion, there may be a manufacturer product defect. Rest assured we will stand by you during this process and will ensure a satisfactory and timely conclusion. However, we may need your help in the form of a careful product inspection upon delivery. This will make things much easier if you decide to return the item.

Small Package Deliveries
For smaller UPS or FedEx deliveries that are damaged in transit, instead of refusing the package, please contact our store immediately. If damages are reported within 7 days for UPS or FedEx deliveries, we can file a claim on behalf of the customer and work to resolve it quickly. Please note that replacements or refunds can be hindered or denied if the customer fails to notify Lighting Loft of defective or damaged merchandise within two business days of delivery.

Large Package Deliveries
Immediate inspection is especially important when receiving large items (such as a chandelier, large pendant, or glass items) from freight carriers. In this case, it is important to notate any damages on the bill of lading or receipt when you sign for the delivery, even if the package appears only slightly damaged.

Customers who sign for delivery and do not notate "damaged" assume responsibility if merchandise turns out to be damaged. If the product itself appears significantly damaged, you may refuse delivery. In such a case please notify our store of your delivery refusal so we can anticipate your return and send you a replacement.

Repairs

If an item is under warranty, Lighting Loft may repair or replace the damaged or defective item at its sole discretion, at no additional charge.

Items not under warranty will be inspected to determine if it can be repaired. After inspection, you will be provided with the total cost to repair the fixture. This cost shall include labor @ $50 per hour, plus materials, with a one-hour minimum charge.

We will only perform repairs on fixtures that were purchased from Lighting Loft. Before returning an item to be repaired, please contact our customer service department for a valid RGA number.

Order Cancellation

If you would like to cancel an order that has not yet shipped from our store or the manufacturer, simply contact one of our sales associates at (404) 254-3286. We will then submit a request to the manufacturer for cancellation. Shortly after, you will receive an email acknowledging your cancellation request followed by another email either confirming the cancellation or stating that we were unable to cancel. Please allow up to 24 hours for confirmation of cancellation. If an item has already shipped from our store or the manufacturer, cancellation fees may apply. Once an order has already shipped, it cannot be cancelled, rerouted or redirected.

If you would like to return the item, you will need to follow the "Standard Return Policy". Please do not refuse the delivery of non-damaged goods as this will result in up to a 50% restocking fee. A delivery refusal may also result in the loss of your product and may void any possibility of a refund. You may also be charged for roundtrip shipping costs. Some items that are custom made or built-to-order cannot be cancelled.

Items on Backorder
If you are cancelling an order due to a backorder, we recommend you first call our store to verify the accuracy of this information before making your decision. There are times when manufacturers have items shown as “backordered”, when in fact they may have already shipped or will be shipped shortly.

On the other hand, if the item is truly unavailable for an extended period, we sincerely apologize for the delay. Please note that since a cancellation request is time sensitive, do not email or leave voice messages regarding your intention to cancel. It is important to speak with a store associate at (404) 254-3286.

Pricing

Our website and showroom share the same computer system, so shopping on the web provides the same everyday low prices you will find in our showroom.

Pricing or Product Description Discrepancies
We make every effort to assure the accuracy of the pricing and product information on our website. From time to time, pricing or product information may be inaccurate. In such cases, we reserve the right to cancel your order. A complete refund will be made for any items that have not yet been shipped. In the event of inaccurate product information, our sole responsibility will be to accept the product return and provide a customer refund.

Terms & Conditions

While every effort is made to ensure that the content of this website is accurate, the website is provided on an as is basis, and Lighting Loft makes no representations or warranties as to the accuracy or completeness of the information found on it.

In no event will Lighting Loft be liable for any incidental, indirect, consequential or special damages of any kind, or any damages whatsoever, including, without limitation, those resulting from loss of profit, loss of contracts, goodwill, data, information, income, anticipated savings or business relationships, whether or not advised of the possibility of such damage, arising out of or in connection with the use of this website.